Campus Notices

IT Services announcements

RESOLVED: Campus Connectivity Outage

March 18, 2015

Mar. 18, 2015 - At 6:46 a.m., internet connectivity was cut off between the campus and off-campus resources. Pre-existing connections usually remained open but new connections could not be opened across the campus border in either direction. ITS network engineers were able to isolate the problem to an error on the campus border firewall and restore normal service by 7:29 a.m.

RESOLVED: Issue with Call Centers

March 04, 2015

Mar. 4, 2015 - As of 11 a.m. campus call centers are operating normally. Recap of event: Between approximately 7:15 and 10:30 a.m. people trying to reach campus call centers may have experiencd long hold times or been unable to get through because of an issue on the back end call center servers. ITS engineers were able to re-synchronize the servers and normal service was restored gradually between 10:30 and 11 a.m.

Issue with Campus Call Centers

March 04, 2015

Mar. 4, 2015 - We are currently experiencing an issue with campus call centers (including the ITS service desk) which may cause problems for people trying to reach those centers, including long hold times or an inability to get through. Email (or chat, if available) will still work normally. ITS engineers are working to resolve the issue.

RESOLVED: Tank, Webshare, Business Objects, Website Disruption

February 18, 2015

Feb. 18, 2015 - As of 11:30 p.m., Tank, Webshare, Business Objects, and all websites are back up and running. Tank performance may be occasionally slow until disabled hardware can be fully repaired. Recap of event: At approximately 3:15 p.m., a storage device failure disrupted a number of ITS services, including Tank fileshares; Webshare; and several campus websites (including news.uchicago.edu, cnet.uchicago.edu, and others). Additionally, Business Objects reporting service was disrupted due to dependency on Tank. ITS engineers and the vendor were able to restore service by 11:30 p.m.

UPDATE 4: Tank, Webshare, Business Objects, Website Disruption

February 18, 2015

Feb. 18, 2015 - As of 11 p.m., are still experiencing an outage for a number of ITS services, including Tank fileshares; Webshare; Business Objects reporting; and several campus websites (including news.uchicago.edu, cnet.uchicago.edu, and others). ITS engineers are working with the vendor to resolve the problem, but at this point, we do not have an ETA for when service will be restored. Recap of event: At approximately 3:15 p.m., a storage device failure disrupted a number of ITS services, including Tank fileshares; Webshare; and several campus websites (including news.uchicago.edu, cnet.uchicago.edu, and others). Additionally, Business Objects reporting service is disrupted due to dependency on Tank. ITS engineers are working with the vendor to resolve the problem.

UPDATE 3: Tank, Webshare, Business Objects, Website Disruption

February 18, 2015

Feb. 18, 2015 - As of 9 p.m., are still experiencing an outage for a number of ITS services, including Tank fileshares; Webshare; Business Objects reporting; and several campus websites (including news.uchicago.edu, cnet.uchicago.edu, and others). ITS engineers are working with the vendor to resolve the problem, but at this point, we do not have an ETA for when service will be restored. Recap of event: At approximately 3:15 p.m., a storage device failure disrupted a number of ITS services, including Tank fileshares; Webshare; and several campus websites (including news.uchicago.edu, cnet.uchicago.edu, and others). Additionally, Business Objects reporting service is disrupted due to dependency on Tank. ITS engineers are working with the vendor to resolve the problem.

UPDATE 2: Tank, Webshare, Business Objects, Website Disruption

February 18, 2015

Feb. 18, 2015 - As of 7 p.m., are still experiencing an outage for a number of ITS services, including Tank fileshares; Webshare; Business Objects reporting; and several campus websites (including news.uchicago.edu, cnet.uchicago.edu, and others). ITS engineers are working with the vendor to resolve the problem, but at this point, we do not have an ETA for when service will be restored. Recap of event: At approximately 3:15 p.m., a storage device failure disrupted a number of ITS services, including Tank fileshares; Webshare; and several campus websites (including news.uchicago.edu, cnet.uchicago.edu, and others). Additionally, Business Objects reporting service is disrupted due to dependency on Tank. ITS engineers are working with the vendor to resolve the problem.

UPDATE: Tank, Webshare, Business Objects, Website Disruption

February 18, 2015

Feb. 18, 2015 - As of 5 p.m., are still experiencing an outage for a number of ITS services, including Tank fileshares; Webshare; Business Objects reporting; and several campus websites (including news.uchicago.edu, cnet.uchicago.edu, and others). ITS engineers are working with the vendor to resolve the problem, but at this point, we do not have an ETA for when service will be restored. Recap of event: At approximately 3:15 p.m., a storage device failure disrupted a number of ITS services, including Tank fileshares; Webshare; and several campus websites (including news.uchicago.edu, cnet.uchicago.edu, and others). Additionally, Business Objects reporting service is disrupted due to dependency on Tank. ITS engineers are working with the vendor to resolve the problem.

Tank, Webshare, Business Objects, Website Disruption

February 18, 2015

Feb. 18, 2015 - At approximately 3:15 p.m., a storage device failure disrupted a number of ITS services, including Tank fileshares; Webshare; and several campus websites (including news.uchicago.edu, cnet.uchicago.edu, and others). Additionally, Business Objects reporting service is disrupted due to dependency on Tank. ITS engineers are working with the vendor to resolve the problem.

RESOLVED: Network Connectivity Issues

February 12, 2015

Feb. 12, 2015 - As of 1 p.m., campus network service is restored. Email to mailing lists was delayed during the outage and is currently being delivered. Recap of event: At approximately 9:45 a.m., an equipment failure began causing network connectivity issues on the southeast side of campus. Buildings in that location had problems connecting to some services as well as general connectivity problems. Additionally, email to mailing lists was delayed, and VPN service was unavailable during the outage. ITS engineers are continuing to monitor the situation to make sure service remains stable.

Facilities Services announcements

North Sciences Quadrangle - Phase 1

March 11, 2015

Project activity for phase 1 begins the week of March 16 in the North Sciences Quadrangle. Planned completion of phase 1 is by June 14. Phase 2 begins on June 15, and phase 3 begins on July 14. The entire project is planned for completion by Sept. 14.

Culver roof repairs

March 06, 2015

Beginning Monday, March 23, work to mitigate a drainage issue at the roof of Culver Hall will commence. Work is scheduled for completion by Friday, March 27, weather permitting.

Ryerson Waterproofing Repairs

October 22, 2014

Crews will execute repairs at the Ryerson Hall loading dock beginning at 7 a.m. Wednesday, Oct. 22. The work is scheduled to be complete by Wednesday, Oct. 29, weather permitting.

Harper Memorial Library - Interior Renovation

September 29, 2014

Beginning today, Sept. 29, interior renovations to improve classrooms, restroom and lecture halls will begin at the western portion of the Harper Memorial Library first floor.

Wall extension near Crerar Quadrangle

September 24, 2014

Pedestrian access through the loading dock area between Hinds Geophysics and the Bookstore will be permanently closed on Monday, Sept. 29. Crews will extend a wall in the Crerar Quadrangle to separate pedestrians from loading docks for safety reasons.

Rockefeller Chapel Water Main Repairs

September 22, 2014

Beginning Monday, Sept. 29, work to repair a water main at Rockefeller Chapel will commence. Work is scheduled for completion by Saturday, Oct. 4.

Rockefeller Chapel Water Main Repairs

September 09, 2014

Beginning Tuesday, Sept. 16, work to repair a water main at Rockefeller Chapel will commence. Work is scheduled for completion by Saturday, Sept. 20, 2014.

Repaving of Rockefeller Chapel Driveway

August 19, 2014

Beginning Thursday, Aug. 21, work to repave the Rockefeller Chapel driveway will commence. Work is scheduled for completion by Wednesday, Aug. 27, weather permitting.

Temporary closure of Ellis Avenue

August 07, 2014

A portion of Ellis Avenue will be closed between 56th and 57th streets from 11 a.m. to approximately 3 p.m. on Monday, Aug. 11 while the crane at the William Eckhardt Research Center jobsite is removed.

5225 S. Cottage Grove Avenue

July 01, 2014

Construction activity will begin on Monday, July 7 to extend the fiber infrastructure to the new Facilities Services building. The work involves installation of conduit from the construction site at East 52nd Street and South Cottage Grove Avenue to East 55th Street and South Ingleside Avenue.